About
Customer-focused professional with 1+ year of experience in sales assistance, adept at delivering exceptional service and resolving complex issues for 60+ customers daily. Combining proven communication and problem-solving skills with a foundational understanding of system engineering and Python programming, I am seeking to transition into an entry-level technical support or system-focused role where I can contribute to operational efficiency and user satisfaction.
Work
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Summary
Managed daily sales operations and customer interactions for a leading retail brand, ensuring high service standards and efficient store functions.
Highlights
Provided exceptional customer service to a high volume of customers, resolving inquiries and facilitating purchases to ensure satisfaction and repeat business.
Managed approximately 60+ incoming customer calls daily, effectively addressing concerns and providing solutions to enhance overall customer experience.
Maintained high standards of store presentation and visual merchandising, contributing to an appealing shopping environment and organized sales floor.
Streamlined stock processing, replenishment, and stockroom organization, optimizing inventory management and ensuring product availability.
Efficiently operated the Point of Sale (POS) system, accurately processing transactions and handling payments to support seamless customer checkout.
Languages
English
Isizulu
Sepedi
Skills
Technical Skills
Python Programming, Software Development Fundamentals, POS Systems, System Engineering Concepts, Computer Skills.
Customer & Sales Support
Customer Service, Sales Assistance, Inquiry Resolution, Product Knowledge, Customer Satisfaction.
Operational Skills
Stock Management, Inventory Control, Visual Merchandising, Store Operations, Housekeeping.
Interpersonal Skills
Communication, Problem-Solving, Teamwork, Adaptability, Time Management, Multitasking.